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privacy policy

Privacy Policy – Prime Mind Coaching
 

Effective Date: 21 May 2025
ABN: 59161653426
 

Prime Mind Coaching is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose personal information, and how you can manage your privacy preferences.

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1. What Personal Information We Collect

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We may collect the following types of personal information:

  • Full name, email address, phone number
     

  • Age or demographic details if provided voluntarily
     

  • Information shared during coaching intake or program registration
     

  • Payment information (via third-party platforms)
     

  • Records of your communication with us (e.g. emails, contact forms)
     

  • Usage data from cookies and website analytics
     

In limited cases, we may collect sensitive information (such as health-related goals or mindset history) if voluntarily provided. Sensitive information is handled with strict confidentiality and stored securely.

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2. Why We Collect Your Personal Information

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We collect your personal information to:

  • Deliver coaching programs, workshops, and services
     

  • Communicate about bookings, changes, and relevant updates
     

  • Provide coaching support and improve your experience
     

  • Send marketing content and program offers (where consent is given)
     

  • Conduct research and service improvement
     

  • Comply with our legal and regulatory obligations
     

We will not collect personal information unless it is reasonably necessary for one of these functions.

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3. Use of Cookies and Tracking Tools

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Our website uses cookies and similar tracking tools to:

  • Enhance website performance and usability
     

  • Analyse traffic and improve marketing effectiveness
     

  • Personalise content and advertising
     

Cookies may also be placed by third-party platforms we use, including:

  • Google Analytics / Ads
     

  • Facebook & Instagram (Meta)
     

  • LinkedIn
     

  • YouTube or Vimeo
     

You can manage or opt out of cookie tracking and personalised advertising by visiting:

4. How We Store and Secure Your Information

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We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • All digital data is stored securely with password protection and encryption where applicable.
     

  • Only authorised team members may access client data on a need-to-know basis.
     

If data is no longer required, we will take reasonable steps to destroy or de-identify it.

 

5. Third-Party Disclosure

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We do not sell, rent, or trade your personal information.

However, to deliver a seamless and relevant customer experience, we may share limited personal information with trusted third-party service providers and marketing partners who assist us in:

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  • Customer communications and journey automation
     

  • CRM and email/SMS delivery systems
     

  • Digital advertising and analytics
     

  • Improving our service and product recommendations
     

These third parties are strictly engaged under contractual agreements and confidentiality clauses, including non-disclosure agreements (NDAs), and are required to:

  • Use your information only for the purpose of providing services to Prime Mind Coaching
     

  • Protect your personal data in compliance with the Australian Privacy Principles (APPs)
     

  • Not disclose your data to any unauthorised third parties
     

This sharing is done only to improve your experience, personalise your interactions with our brand, and ensure that we offer products, programs, or services that are most relevant to your needs.

If you would like to know more about which third-party services we use, or to opt out of data sharing for marketing purposes, please contact us at: dan@primemindcoaching.com.au

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6. Email & SMS Communication

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By registering for our programs or subscribing via forms, you consent to receive updates via email or SMS.

To opt out at any time:

  • Click “Unsubscribe” in any email
     

  • Reply “STOP” to any SMS
     

  • Contact us directly at [Insert Contact Email]
     

We will action your opt-out request within a reasonable timeframe and in accordance with the Spam Act 2003 (Cth).

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7. Accessing and Correcting Your Personal Information

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You may request access to the personal information we hold about you and/or ask us to correct it if inaccurate or outdated.

To make a request, please contact us at: dan@primemindcoaching.com.au
 

 We will respond within 30 days as required by the Privacy Act.

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8. Overseas Disclosure

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At this time, we do not routinely disclose personal information to overseas recipients. If this changes, we will update this policy and take reasonable steps to ensure data is protected.

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9. Privacy Complaints and Concerns

If you believe your privacy has been breached or have any concerns about how your information is handled, please contact us directly.

Contact: dan@primemindcoaching.com.au

We will aim to respond within 5 business days.

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If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au

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10. Changes to This Privacy Policy

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We may update this policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

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